The author has concluded that KM must be articulated in a given context. KM is unique to any given organization, just like a fingerprint. A solution suitable for one will most certainly not be appropriate to a another, even if the two companies have similar products, services and are the same size. To help resolve the uncertainty of what KM is about and apply it in a given context, the author s...

This paper reports a survey and case study research outcomes on the application of Data Envelopment Analysis (DEA) to the ranking method of European Foundation for Quality Management (EFQM) Business Excellence Model in Iran’s Automotive Industry and improving benchmarking process after assessment. Following the global trend, the Iranian industry leaders have introduced the EFQM practice to thei...

Im Aufsatz wird der Frage nachgegangen, inwiefern Records Management (RM) einen gangbaren Weg darstellt, bestimmte Bereiche des Quality Management respektive des Total Quality Managements (TQM) abzudecken, und zwar solcherart, dass die Mitarbeitenden in ihrem Alltagsgeschäft gezielt unterstützt werden. Aus dem Angebot verschiedener TQM-Modelle fiel die Wahl auf das Modell der European Foundatio...

The objective of this paper is to examine the EFQM Excellence Model as an enabler of E-procurement adoption and the effect on purchasing performance. The study utilized a cross-sectional telephone survey of a sample of Spanish manufacturing companies using multiple informants. A total of 200 firms responded making a total of 800 responses. Data was analyzed using structural equations modelling....

PURPOSE Health care organizations have to improve their performance for multiple stakeholders and organize integrated care. To facilitate this, various integrated quality management models can be used. This article reviews the literature on the Malcolm Baldrige Quality Award (MBQA) criteria, the European Foundation Quality Management (EFQM) Excellence model (Excellence award models) and the Chr...

This paper reports the development of a multiple attribute decision making (MADM) modelling framework and methodology for application to the scoring process against the criteria of the European Foundation for Quality Management (EFQM) Model for Excellence. The MADM model is based on the evidential reasoning approach with the focus of the initial development and application on the people managem...