We investigate how public administrations can influence citizens’ continued usage of public e-services and focus on the role of different trust elements. We review prior literature and derive a model of trust transfer and continued usage. Our results show that trust in the public e-service mediates the influence of both trust in the public administration and trust in the Internet on continuance...

Researchers have highlighted the mediating role of trust in electronic circumstances. However, relatively few studies examine the links between e-trust and e-service recovery. This study explores eservice recovery in terms of trust issue. This study utilizes the system dynamics approach to build an e-recovery framework and subsequently conduct simulations to evaluate recovery performance. The r...

Online trust is important in both business-to-business and business-to-consumer e-business. This paper focuses on the impact of trust in online retailing (e-tailing). Based on a review of selected studies, we articulate a conceptual framework of trust in e-tailing including its antecedents, and consequences, and propose some promising future research avenues in online trust. This paper will hel...

Because business-to-business (B2B) electronic marketplaces (e-marketplaces) facilitate transactions between buyers and sellers, they strive to foster a trustworthy trading environment with a variety of trust-building measures. However, little research has been undertaken to explore trust-building measures used in B2B e-marketplaces, or to determine to what extent these measures are applied in B...

Computational trust is a central paradigm in today’s Internet as our modern society is increasingly relying upon online transactions and social networks. This is indeed leading to the introduction of various trust management systems and associated trust models, which are customized according to their target applications. However, the heterogeneity of trust models prevents exploiting the trust k...

Whereas many research studies have focused on website features triggering consumer trust in eretailing, so far no study has attempted to identify all psychological antecedents of trust, i.e. what exactly “happens” in the consumer’s mind before or while the person decides to trust e-retailing. In contrast to other papers on the antecedents of trusting beliefs in specific e-retailing stores, this...

The growth of business-to-business e-commerce has highlighted the role of computer and communications technologies as well as inter-organizational trust in developing and maintaining business-to-business relationships. Despite the acknowledged importance of trust, only a limited amount of research exists and that examines the role of trust in these relationships. By investigating inter-organiza...

Purpose – The purpose of this paper is to develop a value-based framework for the consumer e-trustbuilding process.Design/methodology/approach – The data collection procedure consisted of two steps. The firstwas a brief questionnaire measuring potential informants’ personal values. From this pool of potentialinformants, 30 were recruited for the interviews: five securityand ...