Purpose – The purpose of this paper is to study the e-government service quality and risk perceptions of personal income taxpayers on e-government service value. Design/methodology/approach – The study uses qualitative in-depth interview and content analysis to explore the determinants of e-government service quality and risk dimensions of e-government service value. Findings – The findings sug...

tourism, combined with the phrase medical, seems to be a new form of tourism which has gained huge popularity in recent decades. though, a number of literatures available with regard to the tourism industry and the competitiveness of the destination, however, the major aspects which determine the satisfaction of medical tourists are hardly focused specifically on malaysia. there is a lack of em...

This research aims to explore the effect of e-service quality on customer satisfaction and loyalty. Especially, the current paper focuses on customer perceptions and reactions to the tangible factors of e-service quality in the Business-to-Customer (B2C) area. This tangible eservice quality includes web design esthetics, ease of use, virtual tour, and visualization. In addition, intangible e-se...

Despite the increasing number of publications in e-recruiting and e-service quality, little research has been conducted on factors determining e-service quality for career sites in specific. In this paper, models for determining website quality and thus factors influencing e-service quality as well as determinants for successful (e-)recruitment have been investigated by conducting two systemati...

An applied research for the incremental evolution of a service oriented architecture for local eGovernment portals has been developed. Our reference eGovernment environment, currently adopted by a hundred local public administrations in Veneto region, is a dual model with a G2C interface towards citizens and a complementary G2G interface for municipal government staff, both interconnected and s...

Web services composition is the ability to integrate existing services to have value added services. Workflow-based services composition is one of the approaches proposed. eFlow is one of the Workflow-based service composition approaches. The approach is strong in providing a platform for adaptive and dynamic web services composition. However, it neglects the validation of the Quality of Servic...

Abstract. This study aims to determine how much influence E-Service Quality and E-Recovery Service have on E-Loyalty PT. X customers with features. researcher uses a survey method. With the sampling method, namely purposive technique aimed at Features in Bandung City by distributing questionnaires 100 respondents. The results of this partially simultaneously found that significant positive effe...

background: the quality of care from the perspective of people with type 2 diabetes using a new model (cqmh) including three dimensions of quality in health care (technical, service and customer quality) was assessed. methods: a cross-sectional survey with a sample of 577 people with type 2 diabetes was conducted. measures were self-reported adherence to national guidelines for technical qualit...

Evidence exists that one successful strategy to satisfy and retain customers is offering superior service quality. Motivated by the growing interest in e-commerce, we focus our research questions on identifying the key dimensions of e-commerce service quality and its relationships to customer satisfaction and loyalty. In exploring answers to our research questions a hypothesized model is propos...

For measuring e-government success a well-founded theory is important which can help governments to improve their services and identify how effectively public money is spent. We propose using citizen satisfaction as a measure of egovernment success, as well as explore its relationships with e-government service quality. Three hypotheses have been formulated to test the model. For empirical esti...