This paper develops a theoretical framework to examine the relationship between e-tail quality dimensions, customer satisfaction and loyalty. Data from a survey of 415 online consumers were used to test the research model. Exploratory Factor Analysis (EFA) and Confirmatory Factor Analysis (CFA) were conducted to demonstrate the reliability and validity of the measurement model, and the Structur...

This paper presents findings from a study examining the diffusion and adoption of online retailing in Saudi Arabia. Although the country has the largest and fastest growing Information and Communication Technologies (ICT) sector in the Arab region, growth in e-commerce activities has not progressed at a commensurate rate. In general, Saudi retailers have not kept pace with the global growth of ...

The main purpose of this study was to develop and empirically test an integrated model that examines the antecedents outcomes consumers perceptions regarding online retailing ethics. A quantitative approach utilised data were collected from 797 consumers. We used AMOS 22.0 for assessing associations between latent variables. results analyses revealed uncertainty avoidance power distance are a k...

The present study on retailing has been undertaken in Andhra Pradesh to examine growth and performance of modern retailing and its impact on traditional retailers. The study has indicated that the number of players is less in modern retailing than in the traditional retailing. Vertical analysis between the two chains has also indicated the same results. For instance, in the case of vertical dis...

In 2007, annual e-commerce U.S. sales reached $136.4 billion, accounting for 3.4% of all retail activity (U.S. Department of Commerce, 2008). The slow adoption in online retail sales is perplexing given the early reports on the many advantages of and favorable consumer attitudes towards Internet shopping (Lohse, Bellman & Johnson, 2000). Of the many possible reasons that explain the slow growth...

Previous research has directly studied whether on-line retailing is more competitive than conventional retail markets. The evidence from books and music CDs is mixed. Here, I use an indirect approach to compare the competitiveness of on-line with conventional markets. Focusing on the retail market for books, I identify a peculiarity in the pricing of bestsellers relative to other titles. Suppos...

Current research activities in the area of trading digital products usually focus on specific legal or technical problems, neglecting the underlying business models and their implications on retail information systems. There is a need for a framework in to order the structure the diverse research efforts. Within the paper retailing of digital products is positioned within the wider field of ele...