Abstract Customer relationship management (CRM) is a strategic approach to manage an organization’s interaction with current and potential customers. Artificial Intelligence (AI) can analyze huge volume of data without human intervention. The integration AI existing legacy CRM system in the business customer (B2C) makes sense given massive for growth integrated system. Failure plan AI-CRM techn...

This article investigates a form of governance that makes online social production possible. Drawing on the concepts of capability and routine, we develop a dynamic, process-oriented view that departs from past research focused on static comparative analysis. We theorize that online social production systems develop a collective governance capability to steer the process of integrating distribu...

Most of the firms are keen to achieve desired performance levels and competitive advantage through creativity innovation. Thus, drawing on resource-based view current study aims contribute by exploring underlying mechanism which firms' characteristics linked with firm advantage. Using online survey data was collected from 303 managers German Italian SMEs, results revealed that innovation capabi...

The array erasure code, an ideal method for fault tolerance in storage systems, however, is obstructed by its impossibility to set the fault tolerant ability according to dynamic application environment for practical purpose. In view of this, this paper presents a new class of array erasure codes, with the greatest contribution to the array codes which can be obtained according to the preset nu...

The emergence of a service economy facilitates proliferation of software service companies (SSCs), small firms offering various software services such as software maintenance, testing, and customization. Given the unique characteristics of SSCs (i.e., smallscale projects, limited resources, strong customer dependency, etc.), software process improvement (SPI) in SSCs faces additional challenges...

In this fast-paced world, enterprises are facing increasing difficulties to sustain competitive advantage. The dynamic capability view (DCV) in strategic management suggests that the ability to continuously create valuable and rare capabilities is the basis for competitiveness in rapidly changing environments. Flexible information technology (IT) capabilities that are aligned to enterprise capa...

abstract. the main purpose of this paper is investigation and identification the concept of dynamic capabilities and clarifying the relationship between these capabilities with the knowledge management process capabilities. as expected, the results showed a positive relationship between these two concepts. this paper includes three main sections. in first section, we identify the concept of pro...

Existing software systems for visual exploration are limited in their capabilities in that they are only applicable to static omnidirectional images. We present a software system that has the capability to generate at video rate (30 Hz), a large number of perspective and panoramic video streams from a single omnidirectional video input, using no more than a PC. This permits a remote user to cre...