In the process of industrial evolution, it is a general tendency that companies which specialize in a specific value chain have emerged. These companies should construct a business eco-system based on their own platform to compete successfully with vertically integrated companies and other specialized companies. They continue to sustain their competitive advantage only when they share their abi...

Abstract Innovation is considered as a critical factor for organizations to create value and ‎sustainable competitive advantage in today's complex and changing environment. ‎Organizations with more innovation, in response to the changing environments and ‎creating development of new capabilities that allows them to achieve better ‎performance will be more successful. The aim of curr...

The paper addresses an ICT-based, user-driven innovation process in the health sector in rural areas in Norway. The empirical base is the introduction of a new model for psychiatric health provision. This model is supported by a technical solution based on mobile phones that is aimed to help the communication between professional health personnel and patients. This innovation was made possible ...

With the evolution of customer’s needs, innovation becomes a core competency of organizations to success in the intense global competition nowadays. Business process orientation (BPO), as “a state of mind” of the organization, emphasizes to employ a customer-and-process-oriented way to rethink and reengineer business. It is interesting and important to understand the role of process-oriented th...

Research has shown how incumbent firms in contentbased industries (e.g. music, news and photography) were radically affected by digitalization as powerful digital platforms emerged as new loci of innovation. While scholars have suggested that digital technology calls for novel organizing logics and value creation processes, there is a need for further knowledge of what characterizes them, and h...

today’s world economy situation forces enterprise organizations toward more soft and flexible organization, management, and production processes. they need to explore the most suitable knowledge management (km) tool not only to identify gaps and overlaps but also to maintain and support innovation cross organizations. in this study, a multiple-experts-multiple-criteria decision making model is ...

This article describes the collaborative innovation practices used by outsourcing clients and their suppliers, based on insights gained from 26 organizations with a mature sourcing capability drawn from Europe, the U.S., and Asia/Pacific. We present a collaborative innovation framework comprising the four practices (Leading, Contracting, Organizing, and Performing) that these client organizatio...

This paper presents a view of innovation as a process that changes value systems of producers and adopters of creative design ideas. Value systems comprise interpretations of the function and behaviour of an artefact, encapsulated in a producer’s or adopter’s situation. Changes in these value systems can be induced using distinct classes of processes. The paper shows that innovation requires ch...

The purpose of this study was to develop the yet limited empirical knowledge on the intensity of customer interaction and on specific customer roles in service innovation processes. An empirical study of twelve (12) business service innovation projects was conducted in cleaning and security, financial, and ICT services. Overall, direct customer interaction in service development can be characte...

The company’s ability to draw on a range of external sources to meet their needs for innovation, has been termed ‘open innovation’ (OI). Very few empirical analyses have been conducted on Small and Medium Enterprises (SMEs) to the extent that they describe and understand the characteristics and implications of this new paradigm. The study's objective is to identify and characterize different mo...