The creative design process is often characterised by high task uncertainty and tight dependency on other functions both within a firm and with external parties. Coordination thus plays a key role in integrating different functions related to the design process in attaining a common objective of delivering products to end customers. This paper examines coordination mechanisms and their determin...

Customers’ concerns about the potential risks in online transactions hinder the development of e-commerce. Researchers have devoted a lot of effort to looking for a way to alleviate the uncertainty pertaining to these risks. Online customer reviews designed to deliver information in addition to a manufacturer’s product description, have attracted researchers’ attention. In this study, we assume...

This study examines the usefulness of the theory of transaction cost economics (TCE) for the online travel market and investigates customer satisfaction and loyalty with the transaction cost over the Internet taken into account. Using structural equation modelling (SEM), the authors identify the relationships among the antecedents (uncertainty, personal security and buying frequency), the media...

Product ranking mechanism is an important service for e-commerce that facilitates consumers’ decision-making process. This paper studies online product ranking under uncertainty. Different from previous studies that generally rank products merely based on predicted ratings, a new personalized product ranking method is proposed based on estimating consumer information search benefits and taking ...

today, many companies have multiple channels, such as sales force, direct mail / catalog, internet and broadcast channels, telephone, etc. for providing goods and services to its customers. multiple distribution channels, despite having benefits, several challenges such as the incidence of conflict, allocation of product, free ride some members have being emerged. the aim of this study was to i...

Sale signs increase demand. The apparent effectiveness of this simple strategy is surprising; sale signs are inexpensive to produce and stores generally make no commitment when using them. As a result, they can be placed on any products, and as many products, as stores prefer. If stores can place sale signs on any or all of their products, why are they effective? We offer an explanation for the...

Motivated by the fast growing practice of web analytics, we study whether strategic customers are willing to click. Clicking reveals advance demand information which the firm can use to reduce demand-supply mismatch cost thereby increasing product availability to customers. Using newsvendor models that incorporate customers who anticipate that their clicks are tracked, we demonstrate how the ma...

ABSTRACT This research mainly aims to provide a practical method (1) rank firm's customers, (2) determine the implied uncertainty for customers’ demand, and (3) allocate supply chain (SC) resources meeting customer demands in an equitable manner order them with appropriate/desired level of responsiveness. The suggested methodology utilizes analytic hierarchy process (AHP) Delphi assess customer...

We consider the issue of choosing a subset of locations to construct new housing developments maximizing the satisfaction of potential buyers. The allocation of demands to the selected locations is modeled by a choice model, based on the distance to the location, realestate prices and incomes. We study two robust counterparts of the optimal location problem, where uncertainty lies on demand vol...