The retail sector in Germany has also been badly hit by intensifying international competition. Confronted with lowering margins and the movement of customers to the most favourable provider in each case, it became increasingly more difficult for companies to reach such goals as turnover and market share inputs. With the introduction of Card-based Loyalty Systems (CBLS), an instrument appears t...

the machine made carpet industry is one of the main and most famous industries in iran and especially in the city of yazd. however there is little information about customer preferences for different attributes of this product. in this article we tried to estimate the relative importance of the main attributes affecting customer desire for purchasing machine made carpet and the utility values f...

The ENCOAL Corporation has shipped, to two utility customers, over, 500 rail cars (six partial trains and two full trains) of solid product’(PDF) from its plant located at Triton Coal Company’s Buckskin Mine near Gillette Wyoming. Shipments span a range of blends from 15% to essentially unblended PDF. Utility handling of these shipments is comparable to that of run-of-mine Buckskin coal. Result...

We analyze the cost-effectiveness of electric utility rate payer–funded programs to promote demand-side management (DSM) and energy efficiency investments. We develop a conceptual model that relates demand growth rates to accumulated average DSM capital per customer and changes in energy prices, income, and weather. We estimate that model using nonlinear least squares for two different utility ...

in designing a product designers should take in to consideration several factors such as customers’ needs and opinion as well as the designing features and the relationship between these two.since each designer has his own idea, it is worth for both designer and producers to find a way for combining the customer needs and the designing of the product increases with the rate of customer satisfac...

Aiming to understand the field of customer satisfaction under the electronic commerce context in recent years, a sample of 565 papers on e-commerce customer satisfaction included in Web of Science ( SCIE, SSCI, A&HCI) published during 1993-2013 were analyzed with CiteSpaceII software to reveal the research focuses and frontiers of the field. The results show that the theories of expectancy-disc...

Following decades of stability and comfortable margins, utility companies today face strong pressure from regulatory bodies and competitors. As a response to the market dynamics, many have initiated a transformation from a “provider” to a service company, yet realize that their customer insights that would be necessary to successfully develop and market new services are sparse. We argue that th...

Historically power utilities have operated as regulated monopolies with steady growth patternsm Consumer response to the energy crisis in the early 19705 brought less accuracy to traditional forecastingm More recently, cheaper alternative fuel and Federal deregulation have ended the electric and gas utility monopolYm Customers are making different choices about fuel, co-generation, self-generat...

In an omni-channel environment of banks, the information transmission between banks and customers is basis for decision-making on both sides. This dissertation analyzes characteristics signals sent at different stages proposes a game model bank–customer in environment. The explores types influence six parties’ action decisions. Building this model, genetic algorithm signaling developed. improve...