Today’s telecommunication service providers aim at reducing drastically the time for implementing a service in order to reduce the cost. Simultaneously, they want to provide a better quality of service. In this context, an identified solution at the Telecommunication Management Forum (TMF) was to propose a completely automated top-down management of the network using the definition of customer ...

customer is felt more and more. today organizations can't make it faraway without giving attention to their customer's needs. for this purpose organizations try out many concepts which can help them be leader in managing their customers. one such concept is the customer relationship management (crm). crm has come a long way since its inception in business circles and its major change is felt in...

e-Services are just like normal services, but can be ordered and provisioned via the Internet completely. Increasingly, these e-services are offered as a multi-supplier bundle of elementary services. How to automatically compose these e-service bundles is considered as a key problem. Part of the composition process is to elicit the customer need for an e-service bundle, and to facilitate this e...

e-services are just like normal services, but can be ordered and provisioned via the Internet completely. Increasingly, these e-services are offered as a multi-supplier bundle of elementary services. How to automatically compose these e-service bundles is considered as a key problem. Part of the composition process is to elicit the customer need for an e-service bundle, and to facilitate this e...

The software industry and IT departments are facing extreme pressures to provide new applications that add value in today’s competitive environment. Whereas in the 1990s companies concentrated on implementing systems that reautomated functions to provide specific benefits, such as Y2K processing, today’s market demands new applications, and better integration within and between organizations. T...

This paper argues that professional selling within the cuntext of a marketing c,,rricula in a business school should be described and practiced in a manner compatible with the marketing concept, which emphasizes satisfaction of consumers' needs. The paper looks at textbook approaches to sales presentations to determine their congruency with the marketing concept and buyer behavior. Analysis of ...

The organizational adage ‘customer is king’ is not new. With a significant number of organizational resources devoted to understanding the ‘king’s’ needs and responding to them, this phrase, in today’s competitive business arena, is an understatement. With the increasing customer touch points and avenues for customers to provide formal/informal feedback, the modern day customer support ecosyste...

Postponement is an approach to reduce risk in new product development by delaying design decisions. Addressing the problem of elicitation and transferring customer needs, which proved to be sticky and difficult to transfer prior to product launch, this paper proposes to move the point of postponement into the customer domain. Products based on technologies such as embedded open toolkits enable ...

Many e-commerce transactions via e-payment systems is carried out. The aim of this study is that the theory of structures, an empirical analysis about the importance and ranking key factors that may be on customer satisfaction in electronic payment systems affect the Iranian banks.9 specific topics of the factors in e-payment systems, customer satisfaction and affect are more key, were selected...

Since 2000, blogs have rapidly become a cyberspace phenomenon. The new medium has created a growing trend: blog advertising. Blogs offer unique advantages over other types of advertising, such as reader coverage and low cost. In addition, blogs generally contain customer comments, which new customers can use to evaluate the advertised products. As a result, blog advertising is very successful. ...