This paper investigates the twin effects of supply chain visibility (SCV) and supply chain risk (SCR) on supply chain performance. Operationally, SCV has been linked to the capability of sharing timely and accurate information on exogenous demand, quantity and location of inventory, transport related cost, and other logistics activities throughout an entire supply chain. Similarly, SCR can be v...

This paper presents a project management model for customer relationship management projects for the financial service industry. Key findings from a survey of both financial institutes and software vendors are then presented. It is suggested that a good communication management can increase the success rate of CRM projects. The other important areas are scope management, quality management, tim...

Proactive postsales service (PPS) refers to a supplier taking the initiative to contact a customer to provide service after a sale is complete. It is argued that PPS leads to faster delivery of service to a broader cross-section of customers than customer-initiated postsales service, or reactive postsales service. The authors argue that mental frames of customers and suppliers engaged in PPS ar...

Content delivery is a growing enterprise in the Internet. Critical to the management of content delivery systems is understanding customer behavior, its impact on the consumption of system resources and how together, these affect revenue. We believe that price dictates overall customer behavior and that understanding the relationship between price and customer behavior is the key to effective s...

Businesses that possess an understanding of customer expectations are able to align their products and services accordingly, thereby minimizing losses reducing the occurrence complaints. The primary objective this research is ascertain pre-stay customers staying at five-star hotels analyze feedback with respect behavioral intentions. content analysis method was employed as approach. study popul...

Mobile technology is getting changed very fast in commensurate with other technological hyper changes. Buyers’ expectation from a new cellular phone is also changing over time. Producers, thereby, have to keep themselves abreast of changes in customer taste and preferences to attract, capture, grow, and retain both existing and potential customers. This study is set to measure factors affecting...

There exists a huge demand for multimedia goods and services in the Internet. Currently available bandwidth speeds can support sale of downloadable content like CDs, e-books etc. as well as services like video-on-demand. The only constraints in the e-content market are availability of resources (server capacity and bandwidth) and consumer demand. In this paper, we develop an analytical framewor...