decision support systems (dsss) are prevalent information systems for decision making in many competitive business environments. in a dss, decision making process is intimately related to some factors which determine the quality of information systems and their related products. traditional approaches to data analysis usually cannot be implemented in sophisticated companies, where managers need...

decision support systems (dsss) are prevalent information systems for decision making in many competitive business environments. in a dss, decision making process is intimately related to some factors which determine the quality of information systems and their related products. traditional approaches to data analysis usually cannot be implemented in sophisticated companies, where managers nee...

In this ever changing business scenario, success of the company lies in understanding the customer preferences, tastes and anticipating the changes required in existing or new products being offered. It was desired to develop a model which allows decision makers to decompose a complex problem in a hierarchical structure to show the relationship of the goals, objectives, criteria and alternative...

Abstract The telecom market competition is more and more fierce today. It is very important to implement scientific and effective customer satisfaction evaluation for telecom enterprises to make management strategies and tactics. This thesis based on customer experience chain and by applying Analytic Hierarchy Process, set up the comprehensive evaluation model of customer satisfaction. Taking o...

Advanced recommender systems of the third generation (3G) emphasize employment of semantically clear models of customer crossdomain profile learned using all available data sources. The paper focuses on conceptual level of ontology-based formal model of the customer profile built in actionable form. Learning of cross-domain customer profile as well as its use in recommendation scenario requires...

As the customers are the main reason of the formation and survival of the organization, not only understanding their obvious needs, but also forecasting, determining and guiding their hidden needs, design and implementing plans of offering services for meeting these needs for attracting customers are among cornerstone of any activity in the organization. In this research, one compares the perfo...