time, cost and quality are considered as the main components in managing each project. previous researches have mainly focused on the time-cost trade-off problems. recently quality is considered as the most important factor in project�s success, which is influenced by time acceleration that is the less time is spent the more success is gained. in time-cost-quality trade-off problems, each act...

Based on the aggregated findings of 25 studies from the literature, this paper presents a comprehensive overview of the impacts, motivation, and success factors of the adoption of the IS/IT service management reference framework ITIL in IS/IT service organizations in practice. Positive effects across studies include increased customer satisfaction, service quality, and the increase of time and ...

Data quality issues have become increasingly critical for information systems applications in organizations of all sizes. This paper presents results from a large-scale Australian survey of Australian CPA members. The research investigates major stakeholders’ opinions on the importance of critical success factors affecting data quality and the actual performance on each of those factors. The re...

What effect does firm structure have on the product service quality on offer? We answer this question by empirically assessing the impacts of complete vertical separation, such as ownership unbundling, on the quality of service delivered by a liberalized network industry. Electricity distribution utilities in New Zealand are considered for this purpose. The results show robust evidence that own...

One of the motivations for research in data quality is to automatically identify cleansing activities, namely a sequence of actions able to cleanse a dirty dataset, which today are often developed manually by domain-experts. Here we explore the idea that AI Planning can contribute to identify data inconsistencies and automatically fix them. To this end, we formalise the concept of cost-optimal ...