This article proposes a model addressing the rebuilding of post-violation trust in B2C electronic commerce. The model uses expectation-confirmation theory and provides empirical verification for the factors affecting post-violation trust rebuilding and the association between them. The factors are perceived trustworthiness, confirmation by trust restoration, satisfaction and continuance trust i...

Incorporating commitment theory from social psychology and management science literature, this paper proposes a IS continuance model that explains users’ intention to continuously use IS technologies. We argue that users’ intention to continue using a IS technology (i.e., IS continuance) is determined by their commitment to that specific technology and moderated by the brand-specific technology...

Recently, the social networking applications expand rapidly and attract a lot of users in a short time period. This study attempts to develop a conceptual model to understand the continuance intention in the context of social networking. The conceptual model integrates the post-acceptance model of information system continuance with perceived ease-of-use and perceived usefulness proposed by Bha...

This study develops a research model to investigate the antecedents of users’ continuance intention to answer questions in online question answering (Q&A) communities based on the literature of knowledge contribution and behavioral continuance. The research model is tested by using the data collected from 241 users of a famous online Q&A community in China (i.e., “Yahoo! Answers China”). The re...

The proliferation of e-services has initiated several concerns for consumers regarding trust, security, and privacy that make consumers hesitant to use e-services. Although the influence of trust, security, and privacy on the continuance of e-services use is highlighted in literature, there is scarcity in research that investigates the influence of the accumulation of these three dimensions on ...

Mobile shopping is very popular nowadays. Many mobile shopping websites were founded in recent years, such as Yahoo! and Rakuten Ichiba. Most previous articles focused on theory of planned behavior, trust, flow, perceived usefulness, consumer usability preference, consumer shopping experience and decision-making, integrating technology acceptance model and perceived value. There are few studies...

SUMMARY Due to the internet and E-commerce booming, many airline companies are attempting to stimulate customers to shift from traditional distribution channels to online channels. Therefore, Web site quality, trust, usefulness, enjoyment and social pressure are now considered a critical factor in attracting customers' attention and build loyalty. This paper proposes factors that Drives consume...

This study presents two extensions to the two-stage expectationconfirmation theory of information systems (IS) continuance. First, we expand the belief set from perceived usefulness in the original IS continuance model to include three additional predictors identified in the unified theory of acceptance and use of technology, namely effort expectancy, social influence and facilitating condition...

This paper examines cognitive beliefs and affect influencing one's intention to continue using (continuance) information systems (IS). Expectationconfirmation theory is adapted from the consumer behavior literature and integrated with theoretical and empirical findings from prior IS usage research to theorize a model of IS continuance. Five research hypotheses derived from this model are empiri...

This study intends to understand why the social network sites users continue to use the service and why would they turn to other social network services. By integrating the honesty of self-disclosure with confirmation and three dimensions of social capital with perceived usefulness, we establish a new expectation confirmation model to understand the continuance intention of social network sites...