Recognizing complaint documents as early and as fast as possible is a worthwhile goal for companies. In this paper we present an analysis showing the complexity of this practically relevant problem. Therefore, we define the task and its challenges and investigate statistical methods for automated Complaint Detection in incoming text documents. Two different approaches for handling complaint doc...

â  â  technical structure of complaint poetry until 3 a.h â  â  â  * gholam abbas rezai â  * * sherafat karimi â  â  abstract â  complaint refers to the poetic works in which the poet talks about the vehemence of his/her painful feeling. it is the description of pains, personal and social problems and in a way is confiding whatever has annoyed his/her soul and body. complaint can be categorized...

Customer complaint is an important kind of information coming from customers and it is a primary measure of customer dissatisfaction. In order that complaint information could be understood and processed by machine automatically, more semantic descriptions are needed. Ontology has become a promising technology to express semantics and OWL (Ontology Web Language) has the ability to express seman...