This paper is set on the context of tourism marketing and it investigates the concept of segmentation as an important tool in the management of urban tourism destinations. Segmentation presumes the existence of heterogeneity among customers in the market, and has received considerable support within the tourism literature while urban tourism has been the object of intensive research for several...

Smart tourism is a new buzzword applied to describe the increasing reliance of tourism destinations, their industries and their tourists on emerging forms of ICT that allow for massive amounts of data to be transformed into value propositions. However, it remains ill-defined as a concept, which hinders its theoretical development. The paper defines smart tourism, sheds light on current smart to...

This literature review paper focuses on identifying practices and scholarly literature related to tourist traffic including choice of destinations and travel within destinations. Specific attention was given to application of forecasting approaches, factors included as significant contributors, and choice models. An implementation strategy for interpreting traffic counts in high tourism areas i...

Creative tourism is an ongoing development in many countries as an attempt to moving away from serial reproduction of culture and reviving the culture. Despite, in the destinations with diverse and potential cultural resources, creating new tourism services can be vague. This paper presents how tourism experiences are modularized and consolidated in order to form new creative tourism service of...

Information technology and tourism are both driven by a consistent change in structures, players, and products in order to adapt to fast changing consumer behavior as well as adaptation of ICT tools. The key objective of this study is to explore to what extent the domestic, inbound, and outbound Italian tourism sector is ready to adopt a common and more flexible technological infrastructure tha...

Environment both endowed and built are essential for tourism. However tourism and environment maintains a complex relationship, where in most cases environment is at the receiving end. Many tourism development activities have adverse environmental effects, mainly emanating from construction of general infrastructure and tourism facilities. These negative impacts of tourism can lead to the destr...

The sun, sea and sand model that has characterized the Spanish tourism sector and has caused Spain’s tourist sector to become a world-class industry is actually undergoing drastic changes. This model is based on the existence of major tourism destinations characterized by high levels of industry specialization, which makes them a target of analysis as tourism clusters in which the geographic co...

This chapter analyses how cultural heritage destinations should evolve to keep pace with changes in the demand for cultural tourism. The empirical evidence shows that the most important heritage destinations suffer from a misalignment of their value propositions with respect to the new needs of cultural tourists. These types of gaps can be filled only by understanding the features and evolution...

In academia as well in the industry there is currently an increasing interest in the concept of smart tourism destination. Specifically, it has been widely underlined the relevant role that ICTs, Internet of Things and Cloud Computing exert in providing instruments and platforms that can facilitate the dissemination of information and knowledge among stakeholders, thus enhancing innovation and ...

This paper conceptualizes the application of meta-design approach in the development of a mobile system supporting creative experiences for tourists. Specifically, for those working in creative industries, an adaptive mobile system will facilitate effective tourists’ interactions with and interpretations of the local attributes of tourism destinations. The mobile system will integrate the senso...