After six years of ad hoc application of the Web to business, it is only now that we are seeing the development of business models suited strictly to Internet delivery. The cyberstore is now becoming a virtual reality, and governments, organisations and managers are beginning to realise that a better understanding of the processes is needed. New business models are necessary. This paper discuss...

For application scenarios such as the management of business process variants or business process quality, business objective models assume the role of formal requirements definitions as in software engineering. However, effective concepts in this area still constitute a gap in the presently available array of business process management methods. To address this issue, this paper develops and s...

The article is devoted to the issues of sustainable development such a representative ecosystem as special economic zone. subject study organizational interactions that arise between resident companies, clusters within technopolis and management company. conducted research aimed at determining criteria for expediency selecting participants in ecosystem, identifying indicators assessing effectiv...

modern business organizations have appreciated the significance of having competitive advantage through the delivery of continuous improvement towards the customers, and being knowledge-oriented. indisputably, knowledge management (km) plays a key role in the success of customer relationship management (crm). in this regard, customer knowledge management (ckm) is a newly developed concept that ...