Today it is crucial for organizations to pay even greater attention on quality management as the importance of this function in achieving ultimate business objectives is increasingly becoming clearer. Importance of the Quality Management (QM) Function in achieving basic need by ensuring compliance with Capability Maturity Model Integrated (CMMI) / International Organization for Standardization ...

QuEST Forum pursues the goal of global telecommunications quality and industry-wide performance excellence through its TL 9000 standard. Building on ISO 9001, TL 9000 provides the telecommunications industry with a consistent set of quality expectations that parallel rapid technology changes and customer expectations resulting in a unique and robust quality management system that drives continu...

Excellence Synergic Index (ESI) is a new method for the excellence measurement. This technique is a causal method. ESI method was developed for studying the relations and interaction of excellence criteria and organizational pathology. By “ESI”, it is possible to measure the performance excellence of any service enterprises, to diagnosis organizational pathos and to propose problem-solvin...

Craig M. Froehle, Department of Operations, Business Analytics, and Information Systems, Carl H. Lindner College of Business, University of Cincinnati, Cincinnati, Ohio 45221, and James M. Anderson Center for Health Systems Excellence, Cincinnati Children’s Hospital Medical Center, Cincinnati, Ohio 45229, [email protected]; and Michael J. Magazine, Department of Operations, Business Analytic...

Aim of this paper is to review and compare different business process modeling techniques, reveal their capabilities and use a combination of their elements to create a model of applicable simulation solution that is easy to understand on the one hand but enables integration of innovative complex dynamics on the other hand. We develop a simulation solution proposal that is based on three layers...

Abstract: In order to evaluate the relationship between Organizational Strategies and Organizational results, a comprehensive model is required, which should be able to capture all aspects of business excellence. The EFQM model is suitable tool to observe these factors. The EFQM model consists of two main domains: Enablers and Results. The first domain which includes processes and systems in g...