Although business services outsourcing has grown dramatically in size and scope over the last decade, firms continue to encounter difficulties in managing and delivering services. An important choice for service providers is whether to use a standardized set of processes for service delivery across delivery centers. The standardization of processes through the implementation of frameworks such ...

In this paper, we propose first to start by presenting a state of the art of existing approaches about scientific workflows (including neuroscience workflows) in order to highlight business users’needs in terms of Web Services combination. Then we discuss about intentional process modeling for scientific workflows especially to search for Web Services. Next we present our approach SATIS to pr...

“Development and Management Framework of Smart Home Services (SNAPAS)” is an innovative system, which seeks to fill the market niche of Smart Home services and fully complies with the priorities of scientific development approved by the European Parliament and Council. Framework is characterized by an open component-based pluggable architecture, which provides new forms of interactive services ...

Incumbent content providers such as newspapers experience radical changes in their business environment. Digital platforms are becoming increasingly important to innovate digital media services and business. The generativity of digital platforms afforded by digital technology offers new opportunities, but also new challenges. Digital platforms exist in an ecosystem of complex networks of actors...

The primary topic of this report is ‘metrics.’ More specifically, we discuss quantitative metrics for evaluating Internet services: what should we quantify, monitor and analyze in order to characterize, evaluate and manage services offered over the Internet? We argue that the focus must be on quality-of-experience and, what we call, quality-of-business metrics. These QoE and QoBiz metrics quant...

As IP-based, 3G+ mobile networks are increasingly becoming available, attention in research is shifting towards middleware and service platform related issues (Killström et al., 2006; PopescuZeletina et al., 2003). At the same time, web services technology and underlying service oriented architecture have enhanced flexibility and interoperability in service development in the fixed Internet wor...

Recent development of ”greening” in manufacturing firms, inspired by environmental legislation, client and stakeholder pressure, as well as changes in corporate strategies, have created a new market for environmental business services. The implementation of new managerial practices and instruments such as environmental management systems, auditing schemes, eco-labeling etc., but also the growin...

The adoption of REST an architectural paradigm focusing on resources by various providers like Google, Facebook and Yahoo strongly influences traditional Business Process design approaches layered atop of Web service description language (WSDL) and SOAP based Web services. Beside the architectural differences manifested in integration challenges for existing business process environments this n...

Innovation is the key to growth, without it, most organization would forever be stuck doing the same old things the same old way. New products, new services and new ways of doing business would never emerge. Entrepreneurship activities brings about business innovation with resultant development in enterprises which also serves as a panacea to economic growth in developing countries. Entreprene...

Co-creation between customers and providers has recently gained more attention by business service providers as a promising endeavour. The different perspectives of co-creation innovation, sourcing and marketing are well deployed. From a provider’s point of view, the question of how to manage business services with respect to co-creation is vitally important. However, service engineering and se...