COTS procurement processes do not consider the costs imposed on users when they have to customise products. This paper presents a framework for investigating the costs and perceived benefits for users in accepting COTS products and argues that cost-benefit analysis from the user perspective should be an important part of the product procurement process. The framework describes different types o...

In a natural resources management context, cost benefit analysis involves subtracting the monetary costs of a development from the monetary value of all the benefits generated by the same development to obtain a net monetary benefit or cost for the proposed activity. "Benefits" or "costs" for various management or land use options for a particular area can be compared. Usually the method with t...