The aim of this paper is to discuss and explain the conditions under which ISO 9000 is likely to have positive effects on organisational performance and employee development. The results described in this paper are coming from a research project looking at ISO 9000 in a more integrated manner using the different research strategies. Both questionnaire surveys and case studies investigating the ...

The ISO 9000 series of quality management systems standards, introduced in 1986, has been adopted at over 560,000 locations worldwide. Anecdotal evidence suggests that firms can achieve internal benefits such as quality or productivity improvements, or that certification can help firms maintain or increase their market share, or both. Others argue that the standard is too generic to cause perfo...

At the beginning of the 20 Century the world of work was revolutionized both by Frederick Taylor and his “Principles of Scientific Management” (Taylor 1911) and Max Weber ́s principles of a “bureaucratic-monocratic file-oriented administration ”. These approaches, which were based on efficiency and rationality, had for a long time a determining influence on organizational behaviour and still hav...

ISO 9000 quality system certification has been widely applied around the world, but with mixed success. A review of the literature revealed gaps in research in this area of quality/operations management, particularly in the empirical testing of the effects of ISO 9000 certification on innovation performance. This study examines the impact of ISO 9000 certification on product and process innovat...

The concept of quality management originated in Japan and later moved into the USA and other countries industry. Since then, the theory of quality management has been growing fast. TQM was initially applied as a management philosophy in the manufacturing sector. Following its enormous success, this philosophy is increasingly being applied in the service sector, including libraries. The purpose ...

This paper investigates the effects of implementing the international standard ISO 9000 on measures of business and operating performance. Based on the literature and a case study we identified two stages in implementing ISO 9000—(1) Installation, which has two dimensions: (a) external coordination and (b) integration; and (2) Usage, which also has two dimensions: (a) in daily practice and (b) ...

MARK C. PAULK Software Engineering Institute he Capability Maturity Model T Model for Software, developed by the Software Engineering Institute, and the ISO 9000 series of standards, developed by the International Organization for Standardization, have the common concern of quality and process management. The two are driven by similar issues and are intuitively correlated, but they differ in th...