a r t i c l e i n f o Keywords: Total quality management Performance Institutional theory Systemic approach This study explores the relationship between total quality management (TQM) and firm performance taking TQM as an internally consistent system of practices. The study tests the link between the two variables using the universal approach, analyzes whether the most competitive firms are tho...

Purpose – During the last decades, different quality management concepts, including total quality management (TQM), six sigma and lean, have been applied by many different organisations. Although much important work has been documented regarding TQM, six sigma and lean, a number of questions remain concerning the applicability of these concepts in various organisations and contexts. Hence, the ...

The Indian service sector forms a backbone of social and economic growth of the country and emerged as the largest and fastest developing sector. Apart from the several service industries in this sector, two major functional pillars of this sector are information and communication technology (ICT) and banking industries. These two service industries have been making continuous efforts to stand ...

Education has always been facing the contest in confirming that the quality of teaching and learning takes place persuasively. In this paper we discuss the significance of the effective application of Total Quality Management approach in teaching and learning process. Total quality management. Initially TQM methodology was proposed for business world. The aim of this research is to extend the a...

Due to the growing prominence of total quality management (TQM) in health care, the present study was conducted to identify the set of TQM practices for its successful implementation in healthcare institutions through a systematic review of literature. A research strategy was performed on the selected papers published between 1995 and 2009. An appropriate database was chosen and 15 peer-reviewe...

The present study has evaluated the effect of TQM practices on business performance of manufacturing firms in Pakistan. A sample of 65 managers working in the quality assurance department was taken from these manufacturing firms and their responses were collected using a structured questionnaire. Descriptive statistics were used to demonstrate the effect of different levels of TQM practices on ...

This article records the empirical research that investigates the reasons behind, practices and effects of ISO 9000 certification and Total Quality Management (TQM) implementation in small and medium-sized (SME) and large manufacturing companies. The research is based on a survey of 180 Norwegian manufacturing companies. The main findings are (1) the SMEs implement ISO 9000 standards and TQM ma...

The study presented in this paper examines the fit of total quality management (TQM) practices in mediating the relationship between organization strategy and organization performance. By examining TQM in relation to organization strategy, the study seeks to advance the understanding of TQM in a broader context. It also resolves some controversies that appear in the literature concerning the re...

The phrase by Feigenbaum (1951) that quality is never an accident; it is the result of intelligent efforts is rightly indicating the fruitful effects and outcomes for quality management systems like TQM and clearly depicting that right and intelligent efforts in the right direction will produce quality results which in turn creates value of organization in the market. While examining this indep...

There is a consensus that the quality of the US education system is deteriorating. This deterioration is evidenced by declining test scores, graduates with inadequate basic skills, increasing dropout rates, and a widening gap between industry needs and student capabilities (Fisher, 1993; Schargel, 1993). Society, on the other hand, has responded to this decline by demanding higher test scores a...