For repairable items under the two-dimensional warranty, the manufacturer expenses warranty costs for rectifying the failures occurring over the warranty coverage. Preventive maintenance actions reduce the occurrence intensity of item failures, and hence the warranty cost resulted from corrective maintenance, but bring additional preventive maintenance cost. In this paper, we investigate a peri...

Purpose – The purpose of the paper is to develop a conceptual framework that integrates the technology and commercial issues early at the design stage to minimize warranty costs in the most effective and efficient manner and also to develop a model for optimization of warranty with specific focus on reliability and warranty policies. Design/methodology/approach – The critical issues in warranty...

An effective warranty servicing strategy should be made considering both warranty cost and product availability. Based on the two-dimensional free repair warranty, a strategy combining the imperfect preventive maintenance and minimal repair is proposed where the imperfect preventive maintenances are implemented in a special subregion of the warranty and all other failures are repaired minimally...

In general, a newly purchased item or system is warranted for a specific period. When the system fails during the warranty period, it is repaired free of charge. Even if the system is repairable, there exists some warranty services under which the manufacturer replaces the failed system during the warranty period. This study considers a case where a manufacturer offers an additional warranty se...

We consider the problem of outsourcing warranty repairs to outside vendors when items have priorities in service. The manufacturer has a contract with a fixed number of repair vendors. The manufacturer pays a fixed fee for each repair done by a vendor which is independent of the repair type and priority class but depends on the vendor. There are a fixed number of items under warranty, and each ...