Abstract To extract the full revenue potential of their front line, B2B firms use technical field service force for selling activities. However, as is only a complementary activity embedded in technicians’ main tasks, they may struggle to sell effectively. The authors investigate situation key driver (i) technician’s decision engage (selling activity) and (ii) customer’s purchase success). They...

The high number of motorized vehicle population in Indonesia makes the potential need for motor services high. users reflects very dense activity community, increase to facilities that can simplify and cut time servicing vehicles are supported by existing information systems. motorcycle service development systems is background Carimontir create technology based on applications. With this appli...

Field service is gaining importance as after sales service is starting to be recognized as a major source of revenue. This motivates planning problems for companies that employ mobile technicians who provide service on clients’ sites. These planning problems share the common characteristic that service levels corresponding to technician response times are explicitly expressed in contracts. More...

The min-max Split Delivery Multi-Depot Vehicle Routing Problem with Minimum Service Time Requirement (min-max SDMDVRP-MSTR) is a variant of the Multi-Depot Vehicle Routing Problem. Each customer requires a specified amount of service time. The service time can be split among vehicles as long as each vehicle spends a minimum amount of service time at a customer. The objective is to minimize the ...

Performing road’s survey with a MMS vehicle a georeferenced database is created. This database contain several data: road’s axis, road’s width, tangent grade and cross slope, curvature, vertical and horizontal signs, etc. This paper will present GIS building methodology starting from MMS collected datasets. The data, as requested by Italian road’s cadastre law, are in tabular form and describe ...

In this article, multiple-product PVRP with pickup and delivery that is used widely in goods distribution or other service companies, especially by railways, was introduced. A mathematical formulation was provided for this problem. Each product had a set of vehicles which could carry the product and pickup and delivery could simultaneously occur. To solve the problem, two meta-heuristic methods...

background: the guidelines for minimizing occupational health risk from exposure to highly infectious diseases is already established but little information exists on the compliance of these measures among paramedical workers in india. objective: to study the awareness of occupational safety measures such as universal precautions, biomedical waste handling, disposal and its compliance in their ...

In recent years, research on vehicle network location service has begun to focus on its intelligence and precision. The accuracy of space-time information has become a core factor for vehicle network systems in a mobile environment. However, difficulties persist in vehicle satellite positioning since deficiencies in the provision of high-quality space-time references greatly limit the developme...

In recent years the modern vehicle has developed into a sophisticated sensor and computing environment. This development has been motivated by an ambition to enhance operations. In order to increase customer service and revenues, vehicle manufacturers are now interested in using the sensor data generated in the vehicle for remote vehicle services, i.e., mobile services connecting the vehicle to...