Internet service providing industry is considered a mainstay for all types of organizations over the world. In order to be competitive, internet providers (ISPs) need realize that quality attributes do not carry same value in customers’ eyes. Therefore, present study proposes rationally appealing methodological framework prioritizing SERVQUAL model without restricting them their dimensions. The...

Convergence is a multi-facetted phenomenon affecting the technological basis of information and communication industries, the boundaries of existing and new markets, and the organization of service providers. Convergence in substitutes will tend to increase the intensity of competition but convergence in substitutes may have the opposite effect. Given the economics of advanced communication ind...

This paper presents a new economic approach for studying competition and innovation in a complex and highly interactive system of network providers, users, and suppliers of digital goods and services (i.e., service providers). It employs Cournot and Bertrand games to model the competition among service providers and among network providers, respectively, and develops a novel unified model to ca...

Cloud manufacturing is defined as a relationship between the consumer and a flexible array of production services, managed by an intervening architecture that can match service providers to product and manufacturing processes Cloud manufacturing definitions typically make explicit or imply three groups of actors: consumers, who request and use cloud manufacturing processes; application provider...

In this work we address an IT service customer’s challenge of selecting the cost-optimal service among different offers by external providers. We model the customer’s optimization problem by considering the potential negative monetary impact of different combinations of sequential service incidents on a customer business process – reflected via “business cost”. First, we describe which informat...