Component-oriented and service-oriented approaches have gained a strong enthusiasm in industries and academia with a particular interest for service-oriented approaches. The service concept and its use in web-based application development have a huge impact on reuse practices. Accordingly a considerable part of software architectures is influenced; these architectures are moving towards service...

In many industries, firms consider the option of outsourcing an important service process associated with the goods or services they bring to the market. Often, competing firms outsource this service process to one or more common service suppliers. When they outsource to a common service provider, this gives rise to a service supply chain. We develop analytical models to characterize the benefi...

Operations management is a large segment which is concerned with the existence of any organization. Every organization has an operations function to produce some type of products and/or services. It is well-known that manufacturing differs from service provision in many aspects. The main difference between products and services would be tangibility. While the outputs of manufacturing are tangib...

We examine factors determining productivity of firms’ information service activities, using most comprehensive data of information service industries in Japan. We focus on the degree of modularization and resulting outsourcing, economies/diseconomies of scale in software development, and firms’ organizational changes. Outsourcing has persistent negative effects on total factor productivity, sug...

Service design is considered to be one of the pivotal components in cultural and creative design industries which has a significant impact on consumer perception of innovation. Despite service design’s recognized importance, cultural and creative industries lack a systematic approach to it. Therefore, based on the “Taiwan experience”, this paper proposes a service innovation design model and pr...

Due to the unique nature among the service industries, the overriding objective of the healthcare sector is to provide error free, impeccable services to their patients and clientele. It is not an option rather a norm for the healthcare sector to uphold and maintain the level of service that is quintessential and benchmark in the service industries. However, service quality has different meanin...