e-tourism has evolved as a mainstay business for tourist service providers. it plays an integral role in the dissemination of information and influencing consumer’s preferences and satisfaction. the purpose of this study is to identify the dimensions of service quality perceptions of consumers in e-tourism in the indian context. it also aims to understand the relative impact of these service qu...

co-opting physicians to regulate fee-for-service (ffs) payment is more feasible and simpler to administer than capitation, diagnosis-related groups (drgs) and pay-for-performance. the key lies in designing and revising the fee schedule, which not only defines and sets the fee for each item, but also the conditions of billing. adherence to these regulations must be strictly audited in order to c...

martin powell suggests that the death of the english national health service (nhs) has been announced so many times we are at risk of not noticing should it actually happen. he is right. if we ‘cry wolf’ too many times, we risk losing sight of what is important about the nhs and why.

introduction: due to the vital role of nurses and the effects of scientific advances on nursing care, providing high quality nursing services is not possible without participating in the in-service training programs and becoming familiar with the new techniques. this study aimed to determine the motivational factors influencing the participation in the in-service training courses among nurses w...

this was a prospective cross-sectional study of consecutive transported patients by emergency medical service (ems) to a referral hospital. the goal of this study was the evaluation of emergency medical technician intermediate prediction about their transported patients disposition in emergency department of imam khomeini hospital. 2950 patients were transported to this hospital, questionnaires...

this article presents a novel method and development paradigm that proposes a general template for an enterprise information structure and allows for the automatic generation and modification of enterprise workflows. this dynamically integrated workflow development approach utilises a conceptual ontology of domain processes and tasks, enterprise charts, and enterprise entities. it also suggests...

abstract background: there are several evaluation models that can be used to evaluate the effect of in‑service training; one of them is the kirkpatrick model. the aim of the present study is to assess the in-service training of cardiopulmonary resuscitation (cpr) for nurses based on the kirkpatrick’s model. materials and methods: this study is a cross‑sectional study based on the kirkpatrick’s ...

implementation of patient feedback is considered as a critical part of effective and efficient management in developed countries. the main objectives of this study were to assess patient satisfaction with the services provided in hospitals affiliated to tehran university of medical sciences, iran, identify areas of patient dissatisfaction, and find ways to improve patient satisfaction with hosp...

results increase from 6.46 to 8.92 minutes in the average time from patient arrival to being visited by a physician (p < 0.001) and increase in average time from physician visit to receive the first nursing care from 7.68 to 15.89 minutes were significant (p < 0.001). the average waiting time for laboratory services was significantly decreased from 112.3 to 84.1 (p = 0.033). increase in the ave...