With a choice of many online store attributes, retail managers are concerned about which attributes to include and how to operationalize them as well as their impact on customer satisfaction and loyalty. There is a lack of consensus regarding online store attributes and their categories, and there is very limited empirical research regarding their effects. This paper uses a widely cited seconda...

A retail store, especially a grocery store, has a high energy density due to decorative illumination and refrigerated cabinets. The purpose of this paper is to measure and analyse energy consumption of a grocery store and develop an energy demand model. The measurement revealed that energy consumption of refrigeration accounts for 60% of the total consumption and an air leakage has an effect on...

BACKGROUND The consumer nutrition environment has been conceptualised as in-store environmental factors that influence food shopping habits. More healthful in-store environments could be characterised as those which promote healthful food choices such as selling good quality healthy foods or placing them in prominent locations to prompt purchasing. Research measuring the full-range of in-store ...

This study aimed to evaluate the impact of RFID practices on retail supply chain performance. Empirical data was collected via an online survey of 300 retail companies, with 43.3% response rate. A hierarchical regression model was developed with eight RFID practices (warehouse, central warehouse, local warehouse, store, Standards, Transportation, Pallet, and software) as independent variables a...

In this paper we develop a model of Bertrand price competition with uncertainty as to the number of bidders. The auction models predict retail price dispersion as an observable feature of price discrimination. The implications of the auction models are tested using a logit model on primary data. Some simulations of the logit model further enrich and capture critical states of chain-store rivalr...

A novel omnichannel service concept was developed and piloted in the context of everyday retail service environment. A starting point for the new service was a need to provide the customers of a small rural retail store with wider selection of goods through integrating web shopping interface to the store’s service processes. One of the driving design principles was to achieve a seamless service...

Understanding sensory stimulation of people in human environments is vital to designing an interior space. The senses play critical roles in human experience and the memories and emotions tied to it. In retail design brands associated to sensory experience attract customers and stimulate strong, positive, and distinctive impression across all five senses. In this case multiple sensory cues are ...