This study seeks to identify the elements of operational capability and obtain a detailed picture of the sequential relationships among operational capabilities and business performance in the hospitality industry. In addition, it attempts to prove that the capability to offer an enhanced customer experience constitutes a core competitive advantage in service firms. A phone survey was conducted...

This paper focuses on the problem of ensemble classification for text-independent speaker verification. Ensemble classification is an efficient method to improve the performance of the classification system. This method gains the advantage of a set of expert classifiers. A speaker verification system gets an input utterance and an identity claim, then verifies the claim in terms of a matching s...

CONTEXT Childbearing intentions vary by race and ethnicity and by relationship type. However, few studies have examined whether they differ by race and ethnicity within relationship type. METHODS Data from the Early Childhood Longitudinal Study were used to examine the childbearing intentions of 9,100 mothers of a cohort of children born in 2001. Multivariate and multinomial regression analys...

The present study examines the relative role of three distinct types of peer relationships (reciprocated friendships, frequent interactions, and shared group membership) in within-year changes in academic self-concept and engagement before and after the transition to middle school (fifth and seventh grade). In a series of linear regression analyses, main effects of each peer type’s academic sel...

At modern IT workplaces, employees have access to a high amount of information that is provided by enterprise IT systems. In such environments, too much information can lead to information overload. One means to counteract negative consequences of information overload is a high extent of cognitive mindfulness among users. In this article, we analyze the interplay between information overload an...

This paper describes a novel approach to the semantic relation detection problem. Instead of relying only on the training instances for a new relation, we leverage the knowledge learned from previously trained relation detectors. Specifically, we detect a new semantic relation by projecting the new relation’s training instances onto a lower dimension topic space constructed from existing relati...

This study is aimed at investigating the dimensions of customer satisfaction in Indonesia Islamic banking industry and how those dimensions could affect the customers’ switching behavior. Data collection is done by using self administered questionnaire and involves as many as 732 Islamic bank customers from the area of Jakarta. The methods used in this study are factor analysis and logistic reg...

In an era of strong customer relationship management (CRM) emphasis, firms strive to build valuable relationships with their existing customer base. In this study we attempt to better understand three important measures of customer outcome: next buy, partial defection and customers’ profitability evolution. By means of random forests techniques we investigate a broad set of explanatory variable...

INTRODUCTION The prediction of plasma protein binding (ppb) is of paramount importance in the pharmacokinetics characterization of drugs, as it causes significant changes in volume of distribution, clearance and drug half life. This study utilized Quantitative Structure - Activity Relationships (QSAR) for the prediction of plasma protein binding. METHODS Protein binding values for 794 compoun...