Background: Recent trends have led many organizations to use a strategic planning for designing and implementing total quality management (TQM) as a fundamental necessity. This study aims to investigate the role of TQM in the quality maturity of hospitals from the employees’ point of view. Methods: A cross-sectional study was conducted among senior managers and officials of   three Zanjan Univ...

participative management tries to help organizations to meet their goals and satisfy stakeholders to reach their purposes, and one of its subsystems is suggestion system which is a form of employee – to – management communication that benefit employees as well as employers. in iran and in relation to establishing participative management, the management and planning organization asked public or...

introduction: recently, the accreditation program has been used increasingly by an emphasis on patient safety. in iran, efforts have been made to establish the accreditation program. in 2011, it replaced previous standards of traditional evaluation system. as the impact of accreditation plan need internal self assessment against minimal standards, this study aimed to survey the readiness of sel...

Decisions in today's competitive and turbulent environments without access to information can confuse managers. The information system, which is planning, design and deployment as efficient and effective way, can help to improve the organization and create competitive advantage. One of the success factors and effectiveness of information systems in organizations is the organizational factors...

This study was conducted to examine the contribution that a knowledge management system (KMS) makes to individual learning in an organizational setting. Open-ended survey questions were used to collect data to help us understand user perceived system quality, information quality, and organizational conditions, which are believed to enhance the degree of KMS use in the respondents’ organizationa...

the administrative, productive and many other company experienced exceeding evolution in management area. conducting quality management system according to iso 9000: 2000 on of these evolution process. thus in this paper tries to describe quality management paradigm from theoretic, structural an conceptual aspect then evaluated the relation between execution of quality management system and fin...