The new version of ISO 9000 approved in 2000 is studied and the relationships between operation processes and project processes are analyzed. According to the characteristics of manufacturing industry, the two-step tailoring method is presented to realize the project quality management from the ISO standards. The quality management models are built with the objectoriented method, including orga...

background and aims: one of the principles of the quality management systems in organizations is attention to customer centered approach and one of the scales for evaluation of the efficacy of provided services is customer satisfaction. this research aimed to compare satisfaction levels of customers attending primary health care centers in bardsir (with iso certificate) and zarand (without iso ...

A holistic view is essential for quality initiatives such as Total Quality Management (TQM), Standard No. ISO 9001:1994 (International Organization for Standardization [ISO], 1994), Concurrent Engineering, Business Reengineering, and Business Process Improvement. The challenge is knowing how to transition from this theoretical concept to implementation. The relationship between quality interest...

The increased competition in the domestic and international market has posed excessive pressure to the manufacturing organizations to successfully implement the ISO 9001 quality standards. The implementation process becomes more challenging when it is surrounded by numerous barriers. Though the presence of barriers makes it more difficult but certain factors (hereby known as enablers) makes it ...

ISO 9000:2000 is the latest version of the quality standard developed by the International Organization for Standardization (ISO). The standard aims to evaluate a firm’s ability to effectively design, produce, and deliver quality products and services. This version of the standard tries to enhance customer satisfaction by including more top-management involvement and continual improvement. Desp...

This work in the domain of quality management and business process design looks at how the requirements of the ISO 9001 standard for quality management systems are designed and implemented in business. It is the aim of the research reported in this thesis to support manufacturing companies when modelling a Fulfil Order Process by identifying the links to the ISO 9001 quality standard and highli...

Purpose – The purpose of this paper is to investigate hidden/less tangible dimensions of ISO 9001:2000 standard for better understanding where there are potentials for designing and implementing highly mature quality management systems (QMSs). Design/methodology/approach – Based on advanced quality tools, 80-20 rule and inventive problem-solving algorithms, a novel methodology is developed and ...

With the shift towards sustainable business development, many companies implement function-specific management systems, which can be certified against the corresponding management system standards. The management of the different systems, in particular the management of their documentation, is a very time consuming and costly process. In this context, the paper addresses the issue of the integr...

Subject review This article presents a case study of adopting the Scrum process for Java development using tools coming from the open source software world. The approach is focused on small to medium sized software enterprises, which can sometimes be intimidated by the introduction of formal processes and quality management systems. The paper describes agile practices, Scrum process, and tools ...