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The recent release of CMMI V1.3 incorporates a number of changes to the model and framework; one of the more interesting is the decision to do away with Capability Levels 4 and 5 in the Continuous Representation, while retaining the high levels of Organizational Maturity. This paper examines some of the issues that may have driven this decision, and explores the opportunity provided for greater...

This paper is based on the application of the People Capability Maturity Model (CMM) to the Foundation Bruno Kessler (FBK), a research centre located in Trento (Italy). People CMM is a framework to study the level of maturity of an organization in order to improve workforce's development and to help management to define people's capabilities in the organization. The project is an ongoing projec...

This chapter presents the Capability Maturity Model Fast-track Toolkit (CMMFT) programme which aims to provide a faster and cheaper method of obtaining Capability Maturity Model Integration (CMMI) capability with the end goals of increasing quality of software products and gaining competitive advantage as software development practices are recognised internationally. The programme is specifical...

Leading market analysts such as Gartner, Forrester Research and IDC expect again for 2012 an increase of global information technology (IT) spending between 3.7% and 6.9% compared to 2011. This trend emphasises the fact that ensuring the effectiveness and efficiency of IT or IT evaluation is a substantial task of strategic IT management. Weighing costs and benefits is already a real challenge f...

Testing automation tools enables developers and testers to easily automate the entire process of testing in software development. The objective of the paper is to conduct a comparative study of automated tools such as the Mercury Quick Test Professional and the Mercury Load Runner based on criteria such as the efforts involved with generating test scripts, capability to playback the scripts, re...

While investigating the resistance to the electronic triage system, ETRIAGE, at the emergency department of British Columbia Children’s Hospital, we revisit the wellknown CSCW-debate about THE COORDINATOR concerning the politics of standardized categories. Examining the history as well as the design of ETRIAGE, we reveal four basic assumptions about triage work in emergency departments, which a...

Across all sectors of health and social care there is a growing need for collaboration between professionals, agencies, providers and above all with the people they seek to serve. The significant challenge is how to create, within the existing and future workforce, the capability to work in multi professional teams capable of effective collaboration. The intention of this paper is to explore th...

User psychology aims at understanding human-machine interaction from a psychological point of view. Its ultimate goal is to provide knowledge about human psychological properties for interaction designers. In this article, we are particularly interested in applying the theoretical concepts of mental contents (i.e., the information contents of users’ mental representations), in studying interact...