Software Process Improvement, based on a Maturity Level or a Process Capability Profile, from a Capability Maturity Model or an ISO/IEC 15504-based model, is well established in the software industry as a successful practical means for improving software intensive organizations. In consequence there is an opportunity to understand how these models have been developed and consolidate this knowle...

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Business process management is in high demand, but organisations are still struggling to realise it properly. Hence, maturity models have been developed to support the gradual adoption, use and organisational consequences of business process management, and this for both specific business processes and for the whole process portfolio of an organisation. The success of the so-called business pro...

Process capability of a process is defined as inherent variability of a process which is running under chance cause of variation only. Process capability index is measuring the ability of a process to meet the product specification limit. Generally process capability is measured by 6 assuming that the product characteristic follows Normal distribution. In many practical situations the product ...