This study was conducted to determine factors that influence the relationship quality in a retail clothing store setting. Relationship quality comprises two elements, trust and satisfaction. Subjects of this study were taken from customers of two major retail clothing outlets in Penang. The results revealed that all five variables; physical aspects, reliability, personal interaction, problem-so...

Cooperation between entities in e-business environments is based on trust; therefore trust is an essential precondition for every e-business transaction. Trust is too often treated as a hard security mechanism, which can fail when agents act deceitfully. Trust is a personal and subjective phenomenon and has to be treated accordingly. This especially holds true for emerging service oriented arch...

Online social networks have been used for a variety of rich activities in recent years, such as investigating potential employees and seeking recommendations of high quality services and service providers. In such activities, trust is one of the most critical factors for the decisionmaking of users. In the literature, the state-of-the-art trust prediction approaches focus on either dispositiona...

Privacy in business processes for providing personalized services is currently a matter of trust. Business processes require the disclosure of personal data to third parties and users are not able to control their usage and so their further disclosure. Existing privacy-enhancing technologies consider access control but not usage control of personal data. The current work on usage control mainly...

Social networking websites (SNS) facilitate communication and information sharing between people. Media have reported significant concerns of SNS users regarding their privacy. SNS have tried to address these privacy concerns by introducing controlling features. This study investigates the issue of trust in SNS, its predictors, and its consequences. We suggest that three categories of factors s...

This study explores several downstream effects of trust in virtual communities and the antecedents of trust in this unique type of environment. The data, applying an existing scale to measure two dimensions of trust (ability and benevolence/integrity), show that trust had a downstream effect on members’ intentions to both give information and get information through the virtual community. Both ...

There are several data silos containing information about business entities and people but are not semantically connected. If in integration process of data sources trust management is also employed than we can expect much higher success rate in relations discovery among entities. Majority of current mash-up approaches that deal with integration of information from several data sources omit or ...