original article   introduction: establishment of hse management system (hse-ms) in industries is served as important managerial factor which achieves the requirements of health, safety, environment and sustainable development. today, hse_ms is known as a vital system in occupational fields due to corresponding considerations for economy, sustainable development, society and ecology. the import...

background and objectives: responsiveness is one of the hallmarks of high performance health systems. maintaining the responsiveness of health organizations at high level, require constant assessment of its situation as perceived by the patients. the accumulation of data on patients’ perception of health organizations’ responsiveness can help policy-makers in developing effective relevant strat...

customer relationship management (crm) and knowledge management (km) have become especial and strategic keys in the current competitive environment for all companies.  the critical role of km as the main determinant of the success of crm has been the focal point of the previous researches; the present paper aimed at studying the impact of different km factors- such as customer knowledge (ck), s...

Previous studies widely focused on the adoption and usage of Knowledge Management Systems, namely KMS, within a single organization or within supply chains providing little explanations of the relations behind knowledge sharing and transfer; yet, hitherto few studies have provided empirical results of KMS adoption within cluster of firms. The lack of such studies dealing with KMS adoption withi...

this study had been performed to analyzing relationship between performance management and service quality because of develop the banks service quality by means of improve specific sides of the performance management. the pma method was used for analyzing the performance management at isfahan melli bank and the systra-sq scale was used for assessing the service quality at there. in order to rel...

The present chapter is concerned with presenting an approach for the synthesis of a gainscheduled flight control law that assures compliance to trajectory tracking requirements. More precisely, a strategy is proposed for improving the tracking performances of a baseline controller, obtained by conventional synthesis techniques, by tuning its gains. The approach is specifically designed for atmo...

abstract: the significance of financial performance of companies makes factors affecting it significant. as a mixed-method research, this paper aimed at investigating the effect of human resources composition in of an organization and the management stability on the financial performance of the organization. first, based on the grounded theory, the indices of human resources composition were id...