This study examines the effects of operational innovation and quality management (QM) practices on organizational performance in healthcare organizations. More specifically, this study explores relationships of operational innovation and QM practices on organizational performance. The proposed research model was tested using structural equation modeling through a set of hypotheses, based on the...

Often, training fails to improve organizational outcomes. Increasingly, practitioners are assuming a performance improvement perspective that takes a holistic and systemic perspective in analyzing causes of and solutions for gaps in organizational results. We review the models and evidence for three perspectives on performance improvement: behavioral engineering, cognitive–motivational, and tec...

Abstract – At the École de technologie supérieure (ÉTS), software process improvement (SPI) is taught in lecture format and with a 10-week implementation project in an organization by teams of students of the graduate software engineering curriculum. The SPI course is taught using a ‘problemgoal-solution’ approach where students learn that any process improvement initiative must be based on iss...