this study aims to determine organizational citizenship behavior’s impact on customer loyalty and quality of services. that is to examine, organizational citizenship behavior of nurses and patients (customers) of the kermanshah province hospitals by two hypotheses. population comprised of 1524 nurses which 544 nurses were selected as sample. also sample of same size in a random way in a period ...

this study aims to consider the relationships between job fatigue, organizational citizenship behavior and organizational atmosphere. the evaluation of each variable is a kind of decision making problem which has systematic transaction between variables. so, decision making trial and evaluation laboratory (dematel) is suitable for defining the cause and effect relationships between variables. w...

in recent year's significant attention has been given to the interference between individual’s family and work roles, which has been studied under the general rubric of work-family conflict (wfc). there are numerous interactions between nurses and customer’s organization in hospitals. therefore employee (nurses) have important role in quality of serving to customers. in this article invest...

Received date: 11 September, 2016 Review date: 12 October 2016 Accepted date:13 November 2016 Printed on line: 5 January Purpose: The aim of the current study was to explain the impact of organizational citizenship behavior on organizational agility Customs staff of Zahedan city, the present study in terms of purpose is functional and in terms of collection method of data is descriptive s...

organizational citizenship behavior is defined as completely voluntary behaviors which staffs conducted them beyond their vocation and task expectations and organizational justice is served as how to deal with staff so that they can feel fair action including understanding of justice in payments and equality in organizational procedures and intra-personal behaviors in organization. the principl...

organizational citizenship behavior (ocb) is based on the thought that contain the variety of the staff behavior like moral duties, voluntary assistance, doing duties without formal monitoring and endure adversity. enhancement of the ocb can be facilitated the movement of the traditional organizations into the new competitive environment and increased organizational effectiveness. the purpose o...

background: attention to organizational citizenship behavior and job satisfaction is effective in improving employees’ performance and quality of services in health care organizations. due to higher job pressure and dissatisfaction among nurses, it seems like evaluating the relationship between organizational citizenship behavior and job satisfaction among nurses is important.   methods: in thi...

organizational spirituality is a new paradigm that has emerged in organizational behavior district and finds very advocates. spirituality in workplace is referred to an individual attempts for seeking purpose in working life, sense of solidarity with coworkers and alignment with organization's mission and values. spirituality could involve religion viewpoint or not, however, historically i...