Being inclusive across cultural and ethnic differences continues to be an important and topical challenge for public services in European societies that host large immigrant communities and that are facing new immigration flows. Concurrently, welfare states are changing, and often, as in the Netherlands, a more active role for citizens as well as partnerships between government, professional ex...

Motivated by the recent backshoring trend, this paper studies a sourcing game where competing firms may choose between efficient sourcing (e.g., sourcing from overseas) and responsive sourcing (e.g., sourcing from home country). Efficient sourcing usually provides a cost advantage, while responsive sourcing allows a firm to obtain more accurate demand information when making procurement decisio...

We analyze the sourcing decision of a buyer choosing between two supplier types: responsible suppliers are costly but adhere to strict social and environmental responsibility standards, while risky suppliers are less expensive but may experience responsibility violations. A segment of the consumer population, called socially conscious, is willing to pay a higher price for a product sourced from...

As Business Process Outsourcing (BPO) moves offshore and now includes Information Systems (IS) Processes, there is a need to consider a combination of the two. This article explores the factors that a multinational organisation considered when it “offshored” its IS business processes to lower-cost destinations. It focuses on determining the driving factors and challenges faced during the offsho...

This paper examines the geography of technological learning and knowledge acquisition among Taiwanese andKoreanfirms. Specifically it focuseson the knowledge sourcing experience of Asian manufacturing latecomers in the UnitedStates (US). TheAsian latecomermodel of learning ischaracterizedby a triangular spatial division of knowledge sourcing and technological production that involves the transf...

This chapter describes the fundamental principles and the underlying theories of sourcing strategies. The authors describe a preliminary service-dominant logic model of outsourcing service using the sourcing theories for successful outsourcing in conjunction with a framework for sourcing innovation. The authors conclude the chapter with a review of some case examples of sourcing strategies.

In this paper we empirically examine a new global phenomenon online sourcing – with a quantitative research method. The rise of online sourcing not only boosts the emergence of several new business models in current digitalized economy, but also will fundamentally change the way work is done. Thus, gaining a deep understanding of the adoption of online sourcing becomes particularly important. D...

Shared Service Organizations (SSOs) act more and more as orchestrators, combining and integrating services from various sourcing modes to cater for business demands. Blended modes of shared services are related to the use of multiple delivery modes that requires intensive coordination to ensure improved service quality. Yet, the topic of coordinating blended service delivery modes as part of sh...

Sourcing is evolving into a strategic process for organizing and fine-tuning the firm’s value chain. Companies need to strategic sourcing in order to survive within the industry, particularly hospitals which are facing rapidly competition to provide high quality services in healthcare. Healthcare organizations need to leverage the right capabilities from the right source, and the right shore, a...

Multi-sourcing, the blending of services from multiple external and internal providers, has gradually become the standard mode of operation in IT outsourcing. It allows companies to assemble a best-ofbreed provider portfolio and to reduce costs. A key difference between singleand multi-sourcing is the potential interdependence between services delivered by multiple providers. To deliver a seaml...