This case describes the challenges and opportunities that a relatively small organization in the contract management and catering business faces with the introduction of new technology. The case provides students with significant information about the firm and its industry and allows them to engage in the justification process for a new system. The case also provides the opportunity to discuss ...

Outsourcing engagements are defined by contracts, but personal relationships drive success. In this paper, we propose a set of behavior archetypes and use them within four action-research cases that altered behavior to achieve positive outcomes. The results suggest that a successful outsourcing engagement can be derived through adaptation of well-considered behavioral approaches rather than con...

Information Technology (IT) outsourcing continues to experience phenomenal growth, with an estimated market size of over $70 billion in 1998. Its adoption by some of the largest international corporations has seen outsourcing become considered a key component of the Information Management agenda. Critical to this agenda is the formulation of comprehensive contracts. For this, legal experts and/...

This note expounds the abstract fundamentals of the appropriability problem, re-assessing insights from three classic contributions – those of Schumpeter, Arrow and Teece. Whereas the first two contributions were explicitly concerned with the implications of appropriability for society at large, Teece’s main concern was with practical questions of business strategy and economic organization. Th...