Patients can help promote safety and reduce risk in several ways. One is to make known their concerns about their health care experiences because complaints might suggest unsafe systems and providers. Responsive health care organizations can benefit since patient complaints that are recorded, systematically analyzed, aggregated, and profiled by ombudsmen can accurately identify physicians at in...

During a lawsuit, an organization is required to discover and produce relevant electronic data. In many cases, relevant data includes confidential data, such as personal information or trade secrets. During the course of a lawsuit, the discovered data may exchange many hands. This study analyzes data security threats and corresponding countermeasures within the eDiscovery process by constructin...

This paper examines a remarkable lawsuit in health care rationing. The Patients Association for Interstitial Cystitis sued the Dutch National Health Care Institute for alleged misconduct against Interstitial Cystitis patients, as the Institute decided that bladder instillations with chondroitin sulphate or hyaluronic acid are no longer covered by the basic health insurance. The patients' organi...

Scholarly and anecdotal evidence suggests that despite an increasing tolerance for diversity among many Americans, workplace discrimination is on the rise. This article addresses the role that learning, or more specifically barriers to learning, plays in the perpetuation of discrimination. We use several organizationally based learning theories to illustrate ways in which firms may fail to lear...