Process improvements provide a structured approach for an organisation to improve the way they operate. A number of process improvement methodologies such as ISO9000, TQM, Six Sigma, Lean, and Agile have been proposed over the last few decades and subsequently software tools have been developed to apply these methodologies. However, the determination of process capabilities to measure improveme...

Organizational Capability Approach opens new perspectives for developing and sharing organizational competencies around the strategy of globalized companies. This paper explores this approach and aims at implementing it practically. Thus, it provides a conceptual model named C-Makers, which is then used in the design of IT solutions to manage organizational capabilities (mechanisms for transfer...

The importance of a firm’s information technology (IT) infrastructure capability is increasingly recognised as critical to firm competitiveness. Infrastructure is particularly important for firms in industries going through dynamic change, for firms reengineering their business processes and for those with multiple business units or extensive international or geographically dispersed operations...

This paper conceptualizes IT service management (ITSM) capability, a key competence of today’s IT provider organizations, and presents a survey instrument to facilitate the measurement of an ITSM capability for research and practice. Based on the review of four existing ITSM maturity models (CMMISVC, COBIT 4.1, SPICE, ITIL v3), we first develop a multi-attributive scale to assess maturity on an...

Under the tide of information economy, IT (information technology) capability greatly influences the ability of organizations to adapt to changes, and thereby to improve and preserve organizational task performance in the dynamic and complex business environment. This paper try to analyze the structure of IT capability from dynamic and routinebased perspective. According to the dynamic capabili...

The Resource-Based View (RBV) has become one of the most popular ways to examine the impact of IT on firm performance. An increasing number of researchers are using the theoretical underpinning of the RBV to ground their research in investigating this relationship. This paper follows in this tradition by developing multidimensional measures for two dimensions of IT capability, inside-out IT cap...

This study proposes a conceptual model to link IT capabilities, industry types, and value implications. We attempt to use a contingency analysis to theorize that which types of IT capabilities (e.g., externally-focused, internally-focused, and aggregate IT capability) should a firm develop and then what benefits (e.g., firm value and firm performance) it will gain according to its industry’s va...

During a predation event a juvenile grouper, rock hind Epinephelus adscensionis, fed upon the redlip blenny Ophioblennius trinitatis. It is important to highlight that both individuals had pretty much the same size during the predation event (around 5 cm); however, the grouper ingested the whole prey.

As emerging digital technologies and capabilities continue to dominate our economic landscape, organizations are facing increased scrutiny on how digital transformation can provide the mechanism for innovation and firm performance. Using resource-based view (RBV) framework, this research examines the mediating effects of digital transformation in the relationship between IT capability and firm ...

Clinicians report usability problems in modern health IT systems in part because the strictness of computerization eliminates the layer of informality which previously enabled them to get their jobs done. In this paper, we examine a solution by considering the strictly-enforced medical order as a security capability, and then using capability exchange to authorize frustrated end-users to re-int...