Hotel managers continue to find ways to understand traveler preferences, with the aim of improving their strategic planning, marketing, and product development. Traveler preference is unpredictable; for example, hotel guests used to prefer having a telephone in the room, but now favor fast Internet connection. Changes in preference influence the performance of hotel businesses, thus creating th...

In the present paper, first the conceptual model of perceived value concept as a mediating variable in tourist perceptions of hotel services is presented and afterwards tested with structural equation modelling. The study reveals that: (a) the relationship between perceived hotel quality and perceived value is strong and positive; (b) the relationship between hotel quality and guest satisfactio...

For each hotel, we have the following information: ? Name: the name of the luxury hotel; ? Total of negative words (criterion 1): the total number of negative words in all the comments given by the clients of this hotel. (criterion to be minimized); ? Total of positive words (criterion 2): the total number of positive words in all the comments given by the clients of this hotel. (criterion to b...

The hotel industry is in need of efficient, integrated, and economic supply chains and circulation processes. This paper introduces a project of integration of hotel management systems by web services technology. We discuss how web services will consent to the hotel industry by automating product distributions and providing better services to buyers, suppliers, and prospective partners. The pro...

Service quality is a factor for measuring customer satisfaction in hotel industry. Therefore, in order to achieve competitive advantage and maintain customers, improving service quality has become an important tool in hotel industry to achieve customer satisfaction which is lead to customer loyalty. Because companies are developing close relationships with suppliers and customers. Since then th...

Hotel websi tes ha ve been m ore concerned abou t th e s tructure an d co ntent o f t he web site itsel f, ignoring the hot el websites ’ n ature for custo mer service. Thus, t his paper starts the basis of determining the function st ructures an d evaluation in dex systems of hot el websites, focusin g on discussing the hotel websites’ nature for customer service. This paper found out the cust...

In this paper, we empirically estimate the economic value of different hotel characteristics, especially the location-based and service-based characteristics given the associated local infrastructure. We build a random coefficients-based structural model taking into consideration the multiple-levels of consumer heterogeneity introduced by different travel contexts and different hotel characteri...

OBJECTIVE To study the impact of educational activities on the rates and frequencies of percutaneous injuries (PIs) at a tertiary care hospital in Saudi Arabia. METHODS PI surveillance is a routine activity in King Abdulaziz Medical City (a 900-bed teaching tertiary health care hospital) in Riyadh using the Exposure Prevention Information Network (EPINet) data collection tool. From 2001 throu...

As part of the adoption of the 2005 Building Energy Efficiency Standards, the California Energy Commission adopted Joint Appendix IV, which contains standard U-factor, C-factor and Thermal Mass data for roof, wall and floor construction assemblies (see page IV-1 of the Joint Appendices at: http://www.energy.ca.aov/title24/2005standards/2004-10-06 400-03-001JAF.PDF). The data in Joint Appendix I...