ID: 660 Individual and Organizational Factors that Predict Workplace Incivility: Impact on Cost, Absenteeism, and Productivity Author Information: Authors List: Presenting Author: Patricia Lewis Presenting Author: Patricia S. Lewis Address: 2210 N.Fountain Valley Drive Missouri City, TX 77459 USA Ph: 281-274-7860 Fax: Email: [email protected] Institution: Texas Woman's University/Methodist Sugar...

Using appraisal theory, this research examined targets’ emotional responses to workplace incivility, and how these responses impact targets’ behavioral responses. Targets who reported greater incivility reported greater anger, fear, and sadness. Targets’ anger was associated with more direct aggression against the instigators; targets’ fear was associated with indirect aggression against instig...

AIM The purpose of this exploratory, mixed-methods study was to test an intervention to build social capital and civility among nursing students. BACKGROUND Incivility impacts nurses and nursing students, and can negatively influence patient care and the quality of nursing education. The Institute of Medicine and the Joint Commission recommended implementation of strategies to manage incivili...

In recent years, faculty have seen an increase in latecomers, sleepers, cell phone addicts, and downright discourteous students in their courses. Classroom incivility is the disruptive behavior that occurs in higher education learning environments at an alarming rate. Incivility is often a reciprocal process; both students and faculty may contribute to a climate of disrespect for one another or...

Online political discussion amongst citizens has often been labelled uncivil. Indeed, as online discussion allows participants to remain relatively anonymous, and by extension, unaccountable for their behaviour, citizens often engage in angry, hostile, and derogatory discussion, taking the opportunity to attack the beliefs and values of others without fear of retribution. Some commentators beli...

BACKGROUND Many articles have studied workplace incivility and its influence on outcomes, but very few have been conducted to assess how to prevent this issue. In this study, we aimed to determine how to prevent workplace incivility from the nurses' perspective. MATERIALS AND METHODS This was a qualitative study which was based on a conventional content analysis approach. Thirty four nurses (...

Background: Incivility has negative consequences in the workplace and remains a prevalent issue in nursing. Research has consistently linked incivility to nurse burnout and, in turn, to poor mental health and turnover intentions. To retain high quality nurses it is important to understand what factors might protect nurses from the negative effects of workplace mistreatment. Purpose: This study ...

Immigrants play an increasingly important role in local labor markets. Not only do they grow steadily in number but also in cultural, educational, and skill diversity, underlining the necessity to distinguish between immigrant groups when studying discrimination against immigrants. We examined immigrant employees' subtle discrimination experiences in a representative sample in Switzerland, cont...

WHILE HAILED FOR ITS EFFICIENCY IN FACILITATING interactions in an increasingly wired workplace, electronic mail messages (emails) also have a dark side. Pearson and Porath4 noted that the complexity of fast-paced, high tech interactions facilitated by emails fuel incivility as people “believe that they don’t have time to be ‘nice’ and that impersonal modes of contact do not require the courtes...