This study proposes and tests an agency-based organizational model of internationalization through franchising in the hotel sector. Using data obtained from a Franchisor Questionnaire 2001-2008, we analyzed a panel of 117 observations of 17 U.S.-based hotels. Our analysis reveals that a hotel franchisor’s decision to internationalize through franchising is positively related to the percentage o...

ICT (information and communication technology) has a considerable impact on almost all areas of a company’s activities, especially for companies operating in information intensive industries such as the travel and tourism industry. This paper concentrates on the implications of ICT for the accommodation sector in Austria and more specifically for the small and medium enterprises (SME) section o...

ICTs & Internet Adoption in China’s Tourism Industry Abstract The fast development of information communication technologies (ICT) and the expansion of the Internet have changed industry structures around the world. New technologies have been adopted in the tourism industry in Europe and America for more than 30 years, and the trend is likely to continue into the future. China, as a fast-growin...

Diabetes is increasing around the world and therefore it is expected that a great number of tourists suff er from diabetes, especially from type 2 diabetes. It is necessary to provide special nutrition for this population. Th e tourism industry does this at the declaration level, but only a glimpse at services off ered at hotels and meals in aeroplanes shows that there is a great need for impro...

current study aims to prioritize four-star hotels through atwo-step procedure: firstly, classifying service quality dimensions (sqds)based on importance-performance analysis and secondly prioritizinghotels based on classified sqds analysing the results. to reach that aim,the customers of three 4-star hotels were considered and asked to statethe quality of the service they expected to receive pr...

Current study aims to prioritize four-star hotels through atwo-step procedure: firstly, classifying service quality dimensions (SQDs)based on Importance-Performance Analysis and secondly prioritizinghotels based on classified SQDs analysing the results. To reach that aim,the customers of three 4-star hotels were considered and asked to statethe quality of the service they expected to receive pr...

Service quality is a factor for measuring customer satisfaction in hotel industry. Therefore, in order to achieve competitive advantage and maintain customers, improving service quality has become an important tool in hotel industry to achieve customer satisfaction which is lead to customer loyalty. Because companies are developing close relationships with suppliers and customers. Since then th...

Hotels, as a resource-intensive industry, have caused massive harm to the environment. Thus, there has been tremendous effort in creating “eco-friendly” awareness and initiating green practices hotel industry. However, how tourists perceive such initiatives relationship between tourists’ perception is not well established. By selecting awarded hotels Sri Lanka adopting stakeholder theory perspe...