This paper investigate a queueing model where in customers arrive in batches according to compound Poisson process with rate λ and are served one by one in FIFO basis. All incoming customers demand the first ’essential’ service wherein only some of them demand the second ’optional’ service. The service times of both essential and optional services follow arbitrary(general)distribution with diff...

Leveraging service oriented programming paradigm would significantly affect the way people build software systems. However, to achieve this goal a solid software design methodology should be grounded on proper mathematical foundations, specific service-oriented principles, concepts and patterns. This paper contributes to the above goal proposing a lightweight, but complete, mathematical framewo...

because of the need to develop specific measurement scales for different services industries, this study aimed to empirically develop a reliable and valid model specifically for measuring mobile telecommunication service quality. a multidimensional measurement model (ms-qual) has been proposed based on an extensive literature review and then, to assess the model validity, convergent and discrim...

This paper aims to investigate M[X]/(G1, G2)/1/VAC(J) queuing system with a random(p) vacation policy and optional second service, where X is the batch arrival number of customers. When no customers are in system, server immediately goes on vacation. And when returns from finds that at least one customer waiting will provide First Essential Service (FES). After complete first essential some con...