This quantitative study investigates the connections between knowledge management, business processes, and service quality. The examines how corporate procedures directly affect quality outside environment affects it. It also looks into management processes customer A sample of medical industry in Tangerang City, Indonesia, received surveys, 12 complete replies were examined. results show that ...

for any organization sound marketing strategy and quality assurance play vital role in the growth of the organization. the price, quality and service, service centers, friendly attitude, discounts on sales, esthetics, store location and appearance, ease of operations, guarantees and warranties, adopting new ideas, and flexible payments terms were considered to study the perceptions of the respo...

Objective: this study was to evaluate the impact of a quality improvement initiative in Malawi on reproductive health service quality and related outcomes. Design: (1) post-only quasi-experimental design comparing observed service quality at intervention and comparison health facilities, and (2) a time-series analysis of service statistics. Setting: sixteen of Malawi’s 23 district hospitals, ha...

OBJECTIVE this study was to evaluate the impact of a quality improvement initiative in Malawi on reproductive health service quality and related outcomes. DESIGN (1) post-only quasi-experimental design comparing observed service quality at intervention and comparison health facilities, and (2) a time-series analysis of service statistics. SETTING sixteen of Malawi's 23 district hospitals, h...

understanding the antecedents and consequences of customer satisfaction in the mobile communications market is important. this study explores the effects of service quality, trust and perceived value on customer satisfaction, which, in turn, affects continuance intention of mobile services. service quality and customer satisfaction were measured by multiple dimensions. a research model was deve...

INTRODUCTION With the number of tourists coming to Taiwan growing by 10-20 % since 2010, the number has increased due to an increasing number of foreign tourists, particularly after deregulation allowed admitting tourist groups, followed later on by foreign individual tourists, from mainland China. The purpose of this study is to propose a revised gap model to evaluate and improve service quali...

nowadays service industry plays an essential and significant role in economic growth and development of nations, while the role and importance of insurance industry as a supporting base of other industries is apparent. on the other hand, the world of insurance is rapidly changing and getting competitive and correct understanding of customers' requirements and their satisfaction are essentials f...

this research aims to study the relationship between the components of quality costs and quality in company. the relationship between the components of quality costs and quality in company has been studied separately for materials, manpower, machinery, and whole of company. in this study, traditional method was used to collect quality costs and paf model was used to determine the components of ...

Laboratories offering a quality service for the microbiological examination of food must implement a quality assurance system. An effective system should, in addition to daily quality control of procedures, consumables, and equipment, include external laboratory accreditation to a recognised standard, the use of validated test methods, and participation in an external quality assessment (profic...