Excellence Synergic Index (ESI) is a new method for the excellence measurement. This technique is a causal method. ESI method was developed for studying the relations and interaction of excellence criteria and organizational pathology. By “ESI”, it is possible to measure the performance excellence of any service enterprises, to diagnosis organizational pathos and to propose problem-solvin...

The UK construction industry at its best is excellent. Nonetheless there is a deep concern that the industry as a whole is underachieving. Problems such as low and unreliable profitability, a lack of research and development, a shortage of skills, usage of tender price evaluations, and a fragmented industry structure, are widely recognised by the industry. These problems must be tackled in orde...

despite the development of appropriate academic and experiential background knowledge management and its manifestation as a competitive advantage, many organizations have failed in its effective utilization. among the reasons for this failure are some deficiencies in terms of methodology in inappropriate recognition and translation of km dimensions and lack of systematic approach in establishme...