Evaluating the investment that healthcare organisations make in quality improvement requires knowledge of impact at multiple levels, including patient care, workforce and other organisational resources. The degree to which these resources help organisations to survive and thrive in the challenging contexts in which healthcare is designed and delivered is unknown. Investigating this question fro...

ISO14000 is used globally by virtually every industry sector and the purpose of this paper is to explore whether the ISO14000 series and the ISO14001 standard in particular has been beneficial as a framework for continual environmental improvement within organisations. Accordingly, its current strengths and limitations will be reviewed and opportunities for improvement identified. Finally, the ...

While many organisations have been quick to jump onboard the ‘sustainability bandwagon’ little appears to have been done to consider the role of, and effect on, the HR function and manager. In fact, organisations have tended to treat sustainability and HR in silo. This paper examines questions such as: How are HR managers defining and enacting corporate sustainability? And what is the effect of...

In this paper we explore how management of sustainability in organisations can be supported by business intelligence (BI) systems. We suggest that BI has an important role to play in helping organisations implement and monitor sustainable practices. We pay particular attention to one phase of any BI project, the information planning phase, i.e., the systematic way of defining relevant informati...

Organisations of all types are increasingly implementing management systems for quality, health and safety and environment for many reasons including the fulfilment of legal obligations, a better image for stakeholders and the wider demonstration of concern for society. In the majority of cases, these management systems are being developed around the certification and accreditation requirements...

Sustainable supply chain management has received much attention form researchers and practitioners over the past decade owing to the increasing awareness regarding environmental and social issues. Accordingly, organisations come under pressure from a number of both internal and external sources including employees, customers, competitors, socially aware organisations, communities, governments, ...

It is agreed that good communication systems between organisations increase customer satisfaction and relationship behaviour. However, less is known about the details of how information is used to manage relationships. Theories that have been found have either been tested on non-perishable goods or on small case studies. This paper presents a preliminary evaluation of some aspects of Storer (20...

Many studies stated that the adoption of Free/Libre Open Source Software (FLOSS) inside public organisations can be beneficial to citizens. The introduction inside an organisation is not trivial, and comprises many technological, organisational, individual and environmental aspects. In this paper, we analyse the current state of adoption of FLOSS by means of an exploratory case study methodolog...

Organisations are becoming increasingly aware of the need to include the concepts of economic, social and environmental sustainability within their different management models. To help them achieve this, they have a number of different CSR management tools available to them. However, despite offering recommendations on how and where to contemplate the concepts of sustainability within organisat...

In today’s uncertain and unpredictable environment, business organisations are facing increasing risks, some even threatening their continual existence (Meulbroek, 2002). Numerous changes, such as, rapidly changing technology, climate change, globalisation and shorter product life cycles, have created an increasing degree of risk exposure for business organisations. Moreover, recent corporate s...