The present study is aim to assess the performance of the Persian Gulf Marine Passenger Terminal by using EFQM Excellence Model. The descriptive kind may seem the best appropriate frame for this study and it is conducted in all parts of the Persian Gulf Marine Passenger Terminal. For collecting the data we used the EFQM standard questionnaire. according to the 5 Enablers criteria in the such as...

The main purpose of the present study is to assess a hospital's Performance assessment with regard to EFQM model and then determining the relationship between nine criteria and Organizational model of excellence with hospital's Performance. The research method was Survey –Correlation and the selected sample included all managers and 203 employees were selected. To collect data a standard questi...

OBJECTIVE To evaluate a treatment process redesign programme implementing evidence-based treatment as part of a total quality management in a Dutch addiction treatment centre. METHOD Quality management was monitored over a period of more than 10 years in an addiction treatment centre with 550 professionals. Changes are evaluated, comparing the scores on the nine criteria of the European Found...

Maintaining and improving high quality supply in Europe is fundamental to keeping Europe's leading position as a destination in world tourism, to meeting the challenges of competitors and to increasing its market share. The paper presents the results of eight best practice case studies of di!erent destinations in four European countries, which were part of a study, assigned by the European Comm...

conclusions generally, there is a lack of robust and high quality empirical evidence regarding the effects of iso 9001 and the efqm model on the quality care provided by and the performance of hospitals. however, the limited evidence shows that iso 9001 and the efqm model might improve hospital performance. results seven out of the 121 studies that were retrieved met the inclusion criteria. thr...

Background: Based on recommendation of management development and organizational change center of the ministry of health. EFQM model is the most appropriate model to deploy in country`s hospitals. In this study we assess quality of emergency wards in khorramabad hospitals based on EFQM model and compare it with results of annual evaluation of the ministry of health. Materials and Methods: this...