Trust investigation in B2C E-commerce is usually based on analyzing relative compositions of B2C E-commerce, and mainly focuses on direct perceived trust of consumers. But in real B2C E-commerce, recommended trust of mature consumer is an important channel to enhance trust for a new consumer. A recommended trust evaluation method in B2C E-commerce is proposed based on fuzzy analytic hierarchy p...

This paper proposes a facilitator which finds capable and trustworthy partners on behalf of client users (agents), which helps agents form and maintain e-partnerships for electronic commerce. Unlike existing capability-based facilitators or matchmakers, the facilitator collects and maintains private “word-of-mouth” trust information as well as capabilities from each agent and uses the informati...

In the context of electronic commerce, the problem of unfair ratings arises when modeling the trustworthiness of a selling agent relies (partially) on propagation of ratings provided by buying agents that have personal experience with the seller. Extreme diversity of open and dynamic electronic marketplaces causes difficulties in handling unfair ratings in trust management systems. To ease this...

A grid is a framework providing services to access and manage distributed hardware and software resources. A thorough authentication is required before any requested access or operation is allowed on any resource of the grid. In particular, much risk is involved when the grid is used for e-commerce where it is necessary to share resources with unknown parties. It is difficult for a resource use...

The primary purpose of the current research has been to examine the roles of interpersonal, interorganizational, and institutional trust in establishing buyer-seller trust in public B2B e-marketplaces (EMP). Interpersonal trust refers to trust within the buyer-seller dyad. Interorganizational trust is trust between organizations, in this case mainly the buying and the selling company versus the...

Though nations across the world are realizing the importance of e-Government, its successful adoption and acceptance by citizens still remains an elusive phenomenon. Citizen trust on eGovernment, which appears to be a major contributor for e-Government adoption and acceptance, has not been fully explored by researchers and governments. In this study, we use the theoretical lens of ‘citizen trus...

Whereas the traditional notion of trust primarily focuses on trust in a trading partner, trust in e-business also incorporates the notion of trust in the infrastructure and the underlying control mechanisms (technology trust), which deals with transaction integrity, authentication, confidentiality, and non-repudiation. We argue that value creation in B2B e-commerce is heavily dependent on techn...

This study brings to attention distinct characteristics of government-citizen relationships that should be addressed when modeling citizens' G2C service usage behavior and calls for an e-government user acceptance model. Earlier studies on G2C service adoption have shown that private sector-oriented models can result in inconsistent findings when applied to different service types or circumstan...

In order to increase usage of e-government services, there is a need for better understanding of factors driving citizens’ use of such services. This study addresses the following research problem: How do trust, perceived sacrifice, and optimism bias influence citizens’ intentions to use public eservices? A model of e-service adoption is proposed and tested on a random sample of Swedish citizen...

There is increasing evidence that e-commerce adoption among SMEs is expanding rapidly. In spite of that, SMEs, particularly in developing countries, have not been able to adequately benefit from the new opportunities offered by e-commerce technologies. Previous studies have identified lack of trust as one of the major hurdles in achieving the potential benefits by the SMEs. This paper identifie...