e-banking (electronic banking) is the modified business banking toward e-business (electronic business) banking that actually uses the electronic communication channels such as internet, phones, cell phones and the like. by using this method, the demands of customers such as time independent and high flexible actions are satisfied. in this process, marketing is so important because guiding cust...

Recently, significant technological changes, greater customer demand and the rise of new business models have triggered a rapid increase in electronic service (e-service) innovations. Now, innovation in the provision of e-services has become one of the priorities of managers in order to gain a competitive advantage. However, few studies so far have explored the determinant factors needed in the...

extended abstract 1. introduction the widespread use of the internet in urban communities has changed the geographical concentration of services and has led to the emergence of urban electronic services. improving productivity and increasing access are the benefits of creating electronic services. to achieve these benefits, the acceptance of electronic services in the community should be consid...

ICT, informationand communication technologies, and e-health services are essential for meeting future care demands. Greater knowledge regarding the implementation of e-health services in long-term care for older people is needed. The purpose of the study was to explore older people’s use of e-health services and associations between frequency of use and perceived benefits. In the longitudinal ...

This study uses a municipal e-government services framework to evaluate the development of municipal electronic government (e-Government) in Peruvian cities by assessing the web sites and services provided by each city. The findings show that the degree of development of e-Government in Peru is incipient, with the need to improve not only the municipal websites but also the municipal e-Governme...

This paper describes and analyses the political discourse regarding e-government (including terms earlier used) in Sweden in the period from the 1960s until today, drawing on a review of policy documents. It is found that even though both the meanings ascribed to computers, the political visions, and the main arguments have changed considerably over time, the major plans for action have always ...

As electronic government services (e-government) evolve, traditional applications such as online portals are encountering challenges in a new digital era in which people thirst for more convenient, diverse channels of communication with their government. Despite the efforts devoted to the promotion of Social Networking Service (SNS) use in e-government for the past few years, empirical studies ...

Although form-based services are fundamental to e-government activities, their widespread does neither meet the citizen’s expectations, nor the offered technological potential. The main reason for this lag is that traditional software engineering approaches cannot satisfactorily handle all of electronic services lifecycle aspects. In this paper we present experiences from the Greek Ministry of ...

With the ever increasing proliferation of the internet and the tremendous growth of e-commerce, organisations, both in the business-to-consumer (B2C) and business-to-business (B2B) sectors, have moved to differentiate themselves through the electronic provision of service and the enhancement of the e-service or web experience. More and more organisations are using technology as a means of inter...

Documents submitted by citizens through electronic services, deployed in the context of e-government, must usually undergo processing by some organisational information system in order to complete the citizens’ requests and for the reply to be returned to the citizen. The integration, however, of the e-service delivery platform and the organisational information system is often hindered for a n...